Returns & Exchanges

At Isinwheel, we stand behind the quality of our electric scooters and bikes with a 30-day satisfaction guarantee. If your gear isn't the perfect fit for your commute or adventure, we are here to help with a straightforward return process.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Equipment

Ensure the product is in its original packaging, including all manuals, chargers, and tools, to maintain eligibility for a full refund.

3

Ship It Back

Attach the provided shipping label securely to the box and drop it off at the designated carrier location for transit to our inspection center.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing